Kaplan, R. S. e D. P. Norton (b), “Medir a criação de valor, uma tarefa possível”, Revista HSM Management, São Paulo, nº 24, Jan-Fev, pp. Kaplan. Public/UKIRC/OI Presentations/Zhang soundofheaven.info>, accessed Delatoura G. of the art of war. Revista HSM Management, São Paulo, 49(2), ISSN soundofheaven.info Entrevista Revista HSM. soundofheaven.info
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ICTs and the Information Economy, The how these resources are organized in a system capable of ex- convergence in applications such as convergence of nanotech- ecuting a set of tasks. Organization and Performances. The use of digital technology is evolving toward comprehen- sive solutions to manage IT using a single repository and a sin- gle interface, dramatically reducing the costs and complexity of managing their resources, including desktops, thin clients, lap- tops, handheld devices and networks. And to manage the - In what degree is your organization and what steps physical assets and software within an organization requires an should it follow to optimize its practice of IT Asset approach from the technological point of view to business Management?
Mexico, v. Cengage Learning. Entrevista Revista HSM, Entrevista Revista HSM. Biblioteca da Universidade Federal Fluminense. Open Journal Systems. Journal Help. Current Issue.
Thesis Abstracts. User Username Password Remember me. Notifications View Subscribe. Font Size. July - September IT must find a new way of in- by the competitive environment.
It is up to with the IT en- teracting with internal clients, capturing expectations and hance the individual abilities of each element of value chain, surpassing them. They are not problems of managing IT, but IT management.
The possibility of re- changes in these techniques to justify imagine problems that ducing costs of customer service self-service was the second are distinct from those originally discussed by them. People, most important factor in the opinion of respondents, which re- relationships, communication, planning and control must al- flects changes in the goals of CRM projects that fail to seek an ways be in the foreground.
Issues of compatibility and interoperability must also be re- solved OECD, The term "broadband" is usually associated with Internet con- nections for high-speed cable. However, in recent years, com- Significant number of companies wants to provide resources panies started offering mobile phone services in so that customers can track the progress of their orders large-band cellular network.
Graeml investigated the future intention towards the use of technology.
The e-procurement The electronics recovery In a research of Day and Hubbard , with executives - Definition of an organizational structure appropriate to about the impact of the Internet towards the ability of manag- the services and technological environments of the com- ing customer relationships, the reduction of costs in acquiring pany; new customers was the most important variable for managers. However, the fact that customers can enlarge the field of action, - Development of processes and skills to centralize critical compare prices quickly and eliminate transaction costs using functions; ISSN: It Lifecycle Management Reducing the complexity of IT - The lack of standardization The consolidated management of the working environment of within the computing environment can increase the time and IT requires that technology-based companies adopt a holistic cost required to manage and support this environment.
At the approach directed to people, processes and technology same time, as the computing environments become more com- throughout the computing environment.
It also requires that plex, the level of knowledge and expertise needed to support organizations work with suppliers of IT that can analyze their them increases. The tools for managing the IT lifecycle allow operational needs, assisting the implementation and ongoing the standardization of the hardware platform; reducing management and support of the solutions implemented. Reduction of costs — The environments for customer service The management of the IT infrastructure becomes increasingly are moving quickly to mobile search locations, virtual and global, expensive and complex.
Studies indicate that more than culturally diverse, which are expensive to maintain and support. To reduce these costs, organizations need to in- achieve this goal, organizations are seeking ways to improve col- vest in management software systems to improve reliability and Figure 4 — IT Lifecycle Management Source: Altiris ISSN: Figure 4 shows the main stages of IT lifecy- organization of IT to achieve operational excellence and max- cle management.
Hardware and SW Software ; - As the line managers are key users of IT applications, there - Increased productivity of users, IT professionals and net- should be a close and continuous relationship between work devices; them and IT staff, at each level of the organization.
The in- - Integration via Web with database and repositories of in- ternal development of transactional systems for greater formation; outsourcing, integrating information focused on re-engi- neered processes.
The systems must - Placing of high-level line managers in the leadership of the be modular, allowing the definition of a technological structure projects, increasing the responsibility of future users with compatible with the computing needs of the organization.
The increasing complexity of the technological assets has en- couraged IT managers to seek ways to improve efficiency in - Manage this process is very different than in the case of the operation to reduce costs, adhere to the regulatory aspects external development.
These factors have been 4 - Build and manage the infrastructure a booster so that IT managers seek efficient ways to take con- trol of everything that exists in their network. How to promote this training is not consensus possible today, delays of two or three years are no longer among businesses yet. Altiris Inc. To actively manage the entire lifecycle of resources, the solution helps organiza- IT managers need to be increasingly involved in development, tions to eliminate unnecessary costs for software and hard- control and monitoring technology assets of their organiza- ware, to proactively manage contracts with suppliers and align tions.
The constant pressure to keep the efficiency in IT in- the resources of services with ITIL Information Technology vestments shows that it is priority to manage these assets in Infrastructure Library , to ensure optimization of IT invest- two ways: The benefits include: IT management should be fo- cused on allowing them to obtain the full potential of - Monitor the configuration, the implemented versions, the technology, working in four main areas: The main tool to acquire this ability is to develop an ef- agement of incidents and problems.
The supports of high direc- the generation of reports over the Internet; tion, as well as the recruitment of professionals with the ap- propriate profile, are essential elements for achieving the - Assessment of the vulnerabilities of the system with soft- change SCHWABER, ware distribution and patch management in real time; Figure 6 shows how information technology is involved with all - Management states through the resources of auto cor- operational procedures of the company and, increasingly, is af- rection and reversal of applications.
The management of servers offers the functions of imple- mentation, management and monitoring from a centralized Developing the IT organization and structuring its relationship console, reducing the total cost of infrastructure. The benefits with the areas of services is the main instrument to build skills ISSN: Analyzing the organizational models of companies that through the optimization of procedures for the purchase, stand out in the use of technology, we point out best the prac- implementation, monitoring and administration; tices on three key aspects to an effective organization of IT: Conclusions - To ensure good follow up and monitoring of licenses and To conduct, effectively, the lifecycle of assets in IT is no longer other contractual arrangements; an option, it is essential.
Regardless the type of asset, organiza- tions need to understand, at least the minimum, of what was - Accelerate the service and the support through proactive purchased, what is its value and where it is allocated. The solu- alerts, thus simplifying time and effort of IT administration. Figure 4 The increase in the number of servers and PCs, the mobility To manage the IT assets with greater precision and integration, trend reflected in a longer list of equipment laptops, cell offers greater operational efficiency and greater control and phones, PDAs, among others , exponential growth of simplification of computing resources COEN, Datacenter, as well as the number of departments within a company, contribute to a greater complexity in the administra- Aware of this need, the IT managers need to align the com- tion of IT assets COEN, Altiris - What are the services offered to customers with the im- mate, simplify and integrate their functions to manage IT from plementation of the practice of managing the IT cycle?
Innovations in IT continue to emerge in a frenzied pace, driven by the rapid advancement of - How to manage purchasing decisions and processes of IT technology for semiconductors. Information is key assets of assets? The correct investment in IT has been pressured for tangible and sustainable results and - How to develop predictive information and a real-time the management of IT resources is essential to corporate suc- view of IT assets to improve the level of service, security cess PALETTA, And to manage the - In what degree is your organization and what steps physical assets and software within an organization requires an should it follow to optimize its practice of IT Asset approach from the technological point of view to business Management?
The use of digital technology is evolving toward comprehen- sive solutions to manage IT using a single repository and a sin- gle interface, dramatically reducing the costs and complexity of managing their resources, including desktops, thin clients, lap- tops, handheld devices and networks.
It is essential to auto- ISSN: Gerenciamento do ciclo de vida de TI. Acesso em: A best practice approach for automating IT man- Loyola, Research Division, Os componentes de um projeto de tecnologia.
Gartner, Pesquisa Information Technology Outlook: ICTs and the Information Economy, OECD, COEN, L.
Gerenciamento de ativos: Science, Technology and Industry gos. Outlook COEX, D. IBM Systems Journal, v.
Science, Technology and Industry: Scoreboard Como as empresas brasileiras Economy. HSM Management Update, n. DAY, G. Paulo, England, s.